TERMS OF SERVICE & ACCEPTABLE USE

Below are the guidelines we put in place for our clients and our company. Questions about these policies can be answered by contacting sales.

* All customers are allowed a three day free trial period before being billed. If paying via credit card, you will be charged accordingly after your three day trial expires and every month thereafter. Customers who pay via Pay Pal will be given a twenty four hour window of time to remit payment when they are invoiced. Failure to pay in full via either method within two days will result in account suspension or termination.

* We guarantee our servers are online and operating within normal parameters 99% every month. Occasional hardware/software upgrades, routine maintenance or reboots will not be calculated into this percentile. The uptime of our machines do not include your particular game server uptime.

* Anytime you require technical support, we suggest using our ticket system so we can track your past problems and you may access solutions quickly on your own. You may also call our toll free number during normal business hours for a response as well, though we cannot track or keep records of your calls or past requests.

* We are always willing to help customers get their game mods, map rotations, game names, etc. set to the way they want them. However, we do not guarantee every mod you want installed will work since it's a 3rd party application. We will try our hardest to get your game working exactly the way you want but do not guarantee the installations outside of the base files we place at the time of your order.

* Any time a customer increases the number of players allowed to their game server is strictly prohibited without contacting sales to adjust the monthly bill. If you are found running a server with a different amount of users you are paying for, a backcharge will apply as well as increasing the regular hosting fee.

* Customers may only use up to four (4) bots to populate a server that is empty. Overloading a game server with bots results in lower quality game play for human players who reside on the same machine. We reserve the right to disable or terminate your game server if more than four (4) bots are found on your account.

* We are not liable for any loss, claim or expense you may incur by hosting your game server with our company. Hardware upgrades or temporary outages of services are inevitable and we are not responsible for any financial damage this may incur onto you or your business.

* You may cancel your game server at any time by emailing our sales team with the following information: game server type, IP address, control panel username, control panel password, and expected last day of service. Optional information may include your Teamspeak username, Teamspeak password and/or any sub domain login details you may have acquired while hosting with our company. When canceling your account you will not be credited back any amount of the monthly fee you were previously charged.