TERMS OF SERVICE & ACCEPTABLE USE

Below are the guidelines we put in place for our clients and our company. Questions about these policies can be answered by contacting sales.

* All customers are allowed a three day free trial period before being billed. If paying via credit card, you will be charged accordingly after your three day trial expires and every month thereafter. Customers who pay via Pay Pal will be given a twenty four hour window of time to remit payment when they are invoiced. Failure to pay in full via either method within two days will result in account suspension or termination.

* We guarantee our servers are online and operating within normal parameters 99% every month. Occasional hardware/software upgrades, routine maintenance or reboots will not be calculated into this percentile. The uptime of our machines do not include your particular game server uptime.

* Anytime you require technical support, we suggest using the form at our web site to keep track of requests. By using this, we guarantee you will get a response and/or solution to your request within 24 hours. Calling the sales team or using MSN does not guarantee a response to your technical problem.

* We do not install or troubleshoot mods or any other software you may load onto the server after original installation. This includes any sort of remote console commands, map rotation, and the like. Our support is for the servers' hardware, operating system, and initial game configuration, not to teach individuals how to use a particular game.

* Any time a customer increases the number of players allowed to their game server is strictly prohibited without contacting sales to adjust the monthly bill. If you are found running a server with a different amount of users you are paying for, a backcharge will apply as well as increasing the regular hosting fee.

* Customers may only use up to four (4) bots to populate a server that is empty. Overloading a game server with bots results in lower quality game play for human players who reside on the same machine. We reserve the right to disable or terminate your game server if more than four (4) bots are found on your account.

* We are not liable for any loss, claim or expense you may incur by hosting your game server with our company. Hardware upgrades or temporary outages of services are inevitable and we are not responsible for any financial damage this may incur onto you or your business.

* You may cancel your game server at any time by emailing our sales team with the following information: game server type, IP address, control panel username, control panel password, and expected last day of service. Optional information may include your Teamspeak username, Teamspeak password and/or any sub domain login details you may have acquired while hosting with our company. When canceling your account you will not be credited back any amount of the monthly fee you were previously charged.