FREQUENT QUESTIONS AND ANSWERS

? What if I don't see a game on your list?
! Contact sales and we will try to add your game.

? Are there any games that you won't serve?
! We do not offer any Novalogic game.

? What type of access do I get with my server?
! Rcon, FTP and web based control panel.

? How much bandwidth do you allow per game server?
! Unlimited.

?How much disk space do you allow per game server?
! Unlimited, providing it is game server related.

? Can I install mods on my game server?
! Yes.

? Will you install mods for me?
! Yes, we can try.

? Can I run bots on my server?
! You may run up to four bots per game server.

? How do I connect to my control panel?
! Enter the server IP, user, and pass then click login.

? How do I start up my game server?
! Click the start button in the control panel.

? Is my game server public or private?
! All servers are public.

? Can I make my game server private?
! Yes.

? Are your servers branded?
! No.

? Can I change the game name?
! Yes.

? Do I get an FTP account?
! Yes.

? Do you offer web hosting?
! Yes, you can subdomain host for free.
(clanname.gameservernetwork.com)

? How much bandwidth comes with sub domain hosting?
! Unlimited.

? How much disk space comes with sub domain hosting?
! Unlimited providing it is game server related.

? Do you overload your servers?
! No, we keep all servers below 60% CPU on average.

? Can I change game types after ordering?
! Yes.

? What type of processors do you use?
! Dual 3.6 Xeon processors or Dual 246 Opterons.

? How much Ram do you put in each server?
! 2 GB to 3 GB depending on the server's needs.

? Where are your servers located?
! Texas, New Jersey, California, Illinois, and Georgia.

? Do you have a datacenter in Europe?
! No.

? What types of connections do you have?
! Multiple tier one gigE backbones (1000MBps each).

? Do you have generators in case of a power outage?
! Yes.

? How can I pay for my game server?
! Visa, MasterCard, Discover, or Pay Pal.

? If I pay with Pay Pal how do I approve the charge?
! Login to your account and pay the current invoice.

? Are your prices in US dollars?
! Yes.

? Can I try your service before I buy?
! Yes, all accounts come with a 3 day free trial period.

? Is there a minimum order amount?
! Yes, we require a minimum of 4 users per order.

? How am I billed after I order?
! Monthly unless you pre pay in advance.

? Can I pay more than one month at a time?
! Yes, save 10% by paying annually off your total bill.

? Where is your terms of service?
! Company policies are located here.

? How do I cancel if I no longer want my server?
! Email sales with your login details and reasoning.

? How do I change my payment details?
! Use this link.

? Do you give refunds if I already paid?
! No.

? Do you give discounts?
! Yes, for customers who own more than 1 game server.

? Will you sponsor our clan?
! No.